Privacy Policy (KVKK)

Last updated: 11 August 2026

Privacy and Protection of Personal Data (KVKK) Policy

This Privacy and Protection of Personal Data (KVKK) Policy transparently explains how your personal data is collected, processed and protected when you use the services offered through Sleep Soft (sleepsoft.net). Our store is operated by Best Food SARL and, in order to offer a secure shopping experience, Shopify is used as the technical infrastructure.

1. Data Controller

Our company details in the capacity of data controller are set out below:

  • Company Name: Best Food SARL

  • Address: Chemin du Bosquet 1, 1030 Bussigny, Switzerland

  • Website: sleepsoft.net

  • E-mail: destek@sleepsoft.net

2. Personal Data We Collect

In order to serve you better, we collect the following data:

  • Identity and Contact Information: First name, surname, telephone number, e-mail address, invoice and delivery address.

  • Order and Financial Information: The products you purchase, the order amount and your payment method preference (including cash on delivery). (Your credit card details are not stored on our servers; they are transmitted directly to the payment institution with 256-bit SSL protection.)

  • Technical Data: IP address, browser information, device type and cookie data relating to your use of the site.

3. Purposes of Data Processing

Your collected personal data is processed in accordance with the law and the rules of good faith for the following purposes:

  • Receiving, preparing and smoothly delivering your orders via the courier.

  • Providing customer support and quickly resolving your requests, returns and complaints.

  • Issuing invoices, carrying out accounting operations and fulfilling legal obligations arising from the relevant legislation.

  • Where your explicit consent exists, sending you personalised campaign, discount and information messages.

4. Sharing with Third Parties

Your privacy is essential to us. Your data is definitely not sold to third parties for marketing purposes. It is shared only for the purpose of delivering your order and providing the service without interruption;

  • with courier and logistics companies,

  • with payment and e-commerce infrastructure providers (Shopify),

  • with authorised public institutions and organisations in legally mandatory situations.

5. Cookies

Our site uses cookies to improve your shopping experience, to ensure that cart and session functions work correctly and to analyse site traffic. You can manage or refuse cookies at any time through your browser settings.

6. Data Retention and Security

Your personal data is retained for the legal periods required by the purpose of processing and stipulated by the relevant legislation. All reasonable technical and administrative measures to industry standards (SSL encryption etc.) are taken to protect your data against unauthorised access, loss or alteration.

7. Your Rights under the KVKK

Pursuant to the Turkish Law on the Protection of Personal Data no. 6698 (Kişisel Verilerin Korunması Kanunu), you have the following rights:

  • to learn whether your personal data is being processed,

  • to request information about it if your data has been processed,

  • to request the correction of data processed incompletely or incorrectly,

  • to request the erasure or destruction of your data within the framework of the relevant conditions,

  • to object to its processing and to withdraw the consent you have given at any time.

You can send us all your requests relating to these rights via the e-mail address destek@sleepsoft.net. Your requests will be concluded as soon as possible and within the legal time limits.